Digitisation of human services


CEDA is exploring the need for a substantial shift in how human services are delivered in Australia.
The limited progress in digitising Australia’s human services has been laid bare by the current crisis and early evidence suggests that some countries with better digital health infrastructure and records appear to be managing the pandemic more effectively.

The body of evidence currently available, including the Productivity Commission’s review of human services and Shifting the Dial report, outlines the need for a substantial shift in how human services are delivered in Australia.

Latest analysis:

Read: Digitsing human services​
In a new report from CEDA, six leading thinkers in the Australian services and digital technology space – Dr Rob Grenfell (CSIRO); Tim Kelsey (Analytics International HIMSS); Jordan O’Reilly (HireUp); David Spriggs (InfoXchange); Sarah Kaur (Portable) and Professor Mary Foley (Telstra Health) – consider the opportunities that data and technology present for strengthening and increasing access to human services. Explore it here. 

Listen: The challenges of human services in a crisis | Ruth Owen, Human Services Leader, EY
When lines of people who have never become unemployed before are growing outside Centrelink, what can be done to make sure everyone is getting the support they need?

Watch: Digital transformation key to an effective recovery
New South Wales Minister for Customer Service, the Hon. Victor Dominello, Impact Lab Chair and former Prime Minister of New Zealand, The Right Honorable Sir Bill English; CSIRO Health and Biosecurity Director, Dr Rob Grenfell; and Portable Chief Strategy Officer, Sarah Kaur, joined CEDA for a livestream discussion on the digitisation of services. Read the highlights or watch the replay.

Other recent CEDA research