Digitisation of human services


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CEDA will explore the need for a substantial shift in how human services are delivered in Australia.
The limited progress in digitising Australia’s human services has been laid bare by the current crisis and early evidence suggests that some countries with better digital health infrastructure and records appear to be managing the pandemic more effectively.

The body of evidence currently available, including the Productivity Commission’s review of human services and Shifting the Dial report, outlines the need for a substantial shift in how human services are delivered in Australia.

Latest analysis:


The challenges of human services in a crisis | Ruth Owen, Human Services Leader, EY
When lines of people who have never become unemployed before are growing outside Centrelink, what can be done to make sure everyone is getting the support they need?



Digital transformation key to an effective recovery
New South Wales Minister for Customer Service, the Hon. Victor Dominello, Impact Lab Chair and former Prime Minister of New Zealand, The Right Honorable Sir Bill English; CSIRO Health and Biosecurity Director, Dr Rob Grenfell; and Portable Chief Strategy Officer, Sarah Kaur, joined CEDA for a livestream discussion on the digitisation of services. Read the highlights.

Other recent CEDA research