Priorities for the Australian Financial Complaints Authority

Priorities for the Australian Financial Complaints Authority

May 30
CEDA NSW/ACT is delighted to welcome Australian Financial Complaints Authority, Chair, the Hon. Helen Coonan to the 2019 Trustee program. 


The Hon. Helen Coonan, Chair, Australian Financial Complaints Authority

Event overview

The Hon. Helen Coonan will discuss priorities for the Australian Financial Complaints Authority, commenting on raising standards and restoring trust in the Australian financial system; and fairness, accountability and identifying systemic issues in the financial system. 

This briefing is by invitation only to CEDA Trustees. Trustees are senior leaders nominated by CEDA member organisations. At CEDA boardroom briefings Trustees hear from an informed, expert guest speaker in a private, small group setting. Invitations to boardroom briefings are a valued benefit of CEDA membership. Chatham House Rule applies.

Meet the speaker

The Hon. Helen Coonan
Chair, Australian Financial Complaints Authority

Helen Coonan is the inaugural Chair of Australian Financial Complaints Authority (AFCA) the new one stop shop complaints handling body.

Helen is a former Senator in the Australian Parliament, a Cabinet Minister and Deputy Leader of the Government in the Senate. She has extensive experience in the financial services sector, having served as the Minister for Revenue and Assistant Treasurer with portfolio oversight for tax, superannuation and insurance policy as well as oversight of the ATO and APRA.

After 15 years' service to the Parliament Helen stepped down in 2011 to take corporate up roles.

Her current appointments include non-executive directorships of Crown Resorts Limited and Snowy Hydro Limited. She is the Chair of Place Management NSW and Co-Chair of GRACosway Pty Limited. She Chairs boutique fund manager, Supervised Investments Australia Limited, is a member of the Advisory Council of JP Morgan and was previously a member of the Board of Advice for Aon Australia.

Before entering politics, Helen had an extensive legal career spanning practice as a solicitor, partnership in a large commercial law firm, ten years as a commercial barrister and trained mediator of disputes, as well as practice as an Attorney in New York.

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