Royal Commission impacts

Royal Commission impacts

Apr 16
Hear how major Australian corporates are repositioning and regulators reforming to meet community expectations in the wake of the Royal Commission into Banking and Financial Services and with Royal Commissions slated that will affect other sectors.


Michelle Bagnall, Chief Executive Officer, RACQ Bank
Ross McInnes, Partner, Clayton Utz
John Price, Lead Ombudsman – Insurance, Australian Financial Complaints Authority (AFCA)
Paul Schroder, Group Executive, AustralianSuper

Event overview

Our expectations have long been that corporate Australia acts responsibly and reflects our aspirations for an ethical and just society.  

Now, in this era of increased scrutiny and investigation, join CEDA as we ask those regulating and operating in key sectors of the national economy what lessons have been learnt? How transferable are those lessons across sectors? And what is being done to restore the consumer and community trust that underwrites the success of Australian business?

Event presentations

Paul Schroder, AustralianSuper MP3

Michelle Bagnall, RACQ Bank MP3

John Price, Australian Financial Complaints Authority MP3 | PDF

Moderated discussion MP3

Delegate handout PDF

Meet the speakers

Michelle Bagnall
Chief Executive Officer, RACQ Bank

Research showed trust in customer-owned banking institutions increased during the recent Royal Commission into the sector. Michelle believes in a customer focussed approach and that RACQ Bank offers an “unprecedented opportunity to carve out a new understanding of what good banking is in Australia.” She has held senior roles in banking in Australia and Europe over the last 20 years.

Ross McInnes
Partner, Clayton Utz

Ross McInnes led the Clayton Utz team who advised the Commonwealth Bank of Australia in the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. This experience has placed him at the forefront of the market in understanding the wide-ranging effects the Commission will have on corporate Australia, especially the effects expected to affect businesses beyond the financial services sector.

John Price
Lead Ombudsman – Insurance, Australian Financial Complaints Authority (AFCA)

Since AFCA’s launch in November complaints to the organisation have risen by 40 per cent. AFCA has data and insight into customer attitudes of, and interactions with, financial services that will deepen with time. John has over 30 years’ experience in financial services, has held senior Directorships and is Code of Conduct Commissioner for Cricket Australia.  

Paul Schroder
Group Executive, AustralianSuper

AustralianSuper is a Fund of 2.3 million members that manages $148 Billion of member’s assets. Paul is AustralianSuper’s Group Executive responsible for Strategy, Product, Brand and Reputation. He was responsible for the Fund’s response to the Banking Royal Commission and its submissions to the recent Productivity Commission review of superannuation. He was previously the National Secretary of the Finance Sector Union of Australia and is a Director of SuperFriend – the industry fund Mental Health Foundation.


Supported by CEDA member

Major sponsor

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