Careers at CEDA

Position: Events and Membership Coordinator

Reports to: Associate Director, Program and Delivery

Business Units: Programming

Location: Sydney, Brisbane, Melbourne or Adelaide

Work type: Full Time 

Duration: Permanent

COMPANY OVERVIEW

CEDA – the Committee for Economic Development of Australia – is an independent, not-for-profit member-based think tank that works to champion ideas, research and policy reform. We do this by identifying policy issues that matter for Australia’s future and pursuing solutions to positively shape economic and social development in Australia.

CEDA's membership spans every state and territory and includes Australia's leading businesses, community organisations, government departments and academic institutions. The organisation was founded in 1960 by leading economist Sir Douglas Copland, and his legacy of applying economic analysis to practical problems to aid the development of Australia has continued for over 60 years, influencing reform and impact across the nation.

CEDA’s priorities for Australia’s future economic development are outlined in Connecting People with Progress. CEDA’s approach to pursuing its policy priorities is in line with our organisational values:

• We are open, honest and trusted
• We are curious about ideas and opportunities
• We succeed together
• We are brave in our approach and ambitions
• We are passionate about working with our members for the greater good.

Working at CEDA is fun and fast paced, we embrace our values and enjoy social activities with our colleagues. Our benefits include:

• Flexible working conditions;
• An additional weeks leave at year end;
• Commitment to learning and development;
• Employee Assistance Program.

POSITION OVERVIEW

Are you a passionate events coordinator committed to working for the greater good? Based in one of our capital city CBD offices, we are seeking a candidate for a permanent role  with demonstrated ability to manage a busy program of events of varying sizes and complexity, coupled with experience in stakeholder engagement and CRM systems. 

Working as part of a diverse and growing national team of Event Coordinators, the event component of the role will incorporate the majority of your working week. You will manage the end to end event logistics, including partnering with our senior event programmers who design the event content, confirm speakers and sponsors.  You will have regular engagement with internal CEDA stakeholders to ensure successful event delivery.

The membership support component of the role will require you to work alongside the membership team to provide high level, timely and accurate support primarily in the maintenance of CRM membership information, including monthly membership renewals, onboarding/offboarding members,  and related CRM updates.

In addition, as part of one of our small state-based teams you will have some responsibilities for overall office management activities that assist in ensuring the effective daily operation of the office.

Key accountabilities: 

• Provide daily customer service contact and response to various member and membership enquiries, ensuring accurate recording of membership administration in the CRM. 
• Support and administer face to face and digital event planning, marketing and delivery.
• Working in the CRM and CMS to build, publish and market events as per programming and marketing deadlines.
• Support sponsor relationships by managing deliverables according to contract arrangements and in coordination with Senior Programmers.
• Conduct speaker liaison as per Senior Programmers requirements.
• Administer venue, AV and supplier bookings and coordination pre, during and post events.
• Prepare event materials and administration such as run sheets, delegate materials, slide packs. event budgets and reporting.
• Responsible for onsite registration, event staff supervision and coordination for face to face events.
• Live tweet at events as required.
• Participate in livestream tech rehearsals and provide user advice to participants
• Participate in virtual roundtables, providing support to speaker, host and attendees.
• Adhoc office management activities that contribute to the effective daily operation of the office such as ordering/receiving office provisions and engagement with building management and external suppliers.

REQUIRED QUALIFICATIONS & EXPERIENCE

Professional attributes

• Demonstrated interest in and understanding of public policy and current affairs.
• Demonstrated experience in managing business events of all sizes.
• Demonstrated ability to manage competing timelines and multiple projects.
• Experience working in a CRM (iMIS and/or Dynamics365 preferred) and a CMS (Kentico experience preferred ). 
• High level of experience working in Microsoft Office suite, including Outlook, Word, Excel and Powerpoint.
• Excellent project management skills.
• Outstanding interpersonal, verbal and written communication skills, including exceptional attention to detail.
• Ability to work as part of a team valuing collegiate effort and CEDA values aligned to:

1. Trust 
2. Curiosity 
3. Succeeding together 
4. Bravery 
5. Passion for the greater good

• Previous exposure to a policy or research environment highly regarded.
• Tertiary qualification or equivalent in a relevant discipline.

Personal attributes

• A self-starter who demonstrates initiative and an ability to work both autonomously and collaboratively across diverse teams and locations.
• Ability to work under time constraints and to effectively manage multiple priorities.
• Ability to work systematically and with outstanding attention to detail.
• Strong communication skills and the ability to liaise with all levels of management.

How to apply:

Does this sound like you? Please email your CV and cover letter to careers@ceda.com.au (please include Events and Membership Coordinator and your capital city location in the subject heading). The cover letter must be addressed to Sharon Braun, Associate Director, Program and Delivery, and detail how your skills and experience align with this position. Applications without a covering letter will not be considered. Closing date for all applications will be Friday 23 April 2021.

A salary circa $65k, commensurate with experience and skills, along with an additional week of annual leave at year-end will be offered to the successful candidate.

Please be reminded that all personal information collected during the selection process will only be used for recruitment and employment purposes.

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Position: Event Administrator

Reports to: Associate Director, Program and Delivery

Business Units: Membership and Events

Location: Melbourne

Work type: Full Time Contract 

Duration: 12 Months Contract

COMPANY OVERVIEW

CEDA – the Committee for Economic Development of Australia – is an independent, not-for-profit member-based think tank that works to champion ideas, research and policy reform. We do this by identifying policy issues that matter for Australia’s future and pursuing solutions to positively shape economic and social development in Australia.

CEDA's membership spans every state and territory and includes Australia's leading businesses, community organisations, government departments and academic institutions. The organisation was founded in 1960 by leading economist Sir Douglas Copland, and his legacy of applying economic analysis to practical problems to aid the development of Australia continues as we celebrate 60 years of influence, reform and impact across the nation.

CEDA is a national organisation with offices in every major state. We offer flexible working conditions, a strong commitment to training and development and an additional week of leave at year end.

CEDA’s priorities for Australia’s future economic development are outlined in Connecting People with Progress. CEDA’s approach to pursuing its policy priorities is in line with our organisational values:

• We are open, honest and trusted
• We are curious about ideas and opportunities
• We succeed together
• We are brave in our approach and ambitions
• We are passionate about working with our members for the greater good.

POSITION OVERVIEW

Based on our brand new Melbourne CBD office,  we are seeking an Events Administrator to join our nationally dispersed Programming team for a 12 months contract. This newly created role will be responsible for managing data updates in our CRM system, providing high-level customer service and assisting in key event support duties across all CEDA public events. Your confident, pro-active, solutions-focused approach to delivering exceptional customer service will provide a value-added contribution in managing the administrative component of events delivery.

Reporting directly to the Associate Director, Program & Delivery, this role will be working closely with the nationally dispersed team of Membership and Event Coordinators and will collaboratively work with the Programming, Membership & Communication teams.  

Your key accountabilities include: 

• Monitoring the event’s inbox and event’s hotline number
• Attending and responding to email and phone enquiries and requests for assistance
• Reviewing event flier bounce-back emails 
• Monitoring and updating data in the  CRM
• Overseeing data gathering for relevant projects as required
• Managing registration changes received in CRM and Crowdcomms CMS
• Working closely with the events and membership teams to build CRM content.
• Preparing event-related documents and media lists via CEDA’s media monitoring contractor.
• Creating events in Pigeonhole and drafting Photoshop files for events.
• Adding corporate table guests and Trustee invitees to the CRM.
• Attending events and assisting with event set-up, registration and post-event logistics as required.

REQUIRED QUALIFICATIONS & EXPERIENCE

Professional attributes

• High level computer literacy and digital savvy: -
• Advanced skills in Microsoft Word, PowerPoint, Excel, and Outlook
• High level knowledge of CRM tools  (iMIS/Dynamics 365);
• Basic knowledge of Photoshop
• Ability to quickly adapt to and learn new systems
• Proven stakeholder and customer relations skills
• Highly developed written and verbal communication skills, and exceptional attention to detail
• Excellent organisational and time management skills and the ability to prioritise, self-drive and multi-task effectively
• Adaptability to change and ability to move between data management and event administration
• Problem solving, strategic thinking, solutions focused
• Demonstrated ability to learn quickly and to share knowledge with colleagues
• Interest in public policy, the economy and issues pertinent to Australia’s social and economic development
• Values aligned to: -
  • Trust
  • Curiosity
  • Succeeding together
  • Bravery
  • Passionate for the greater good.

Personal attributes

• A self-starter who demonstrates initiative and an ability to work both autonomously and collaboratively across diverse teams and locations.
• Ability to work under time constraints and to effectively manage multiple priorities.
• Ability to work systematically and with outstanding attention to detail.
• Strong communication skills and the ability to liaise with all levels of management.

How to apply:

Does this sound like you? Please email your CV and cover letter to careers@ceda.com.au (please include Events Administrator in the subject heading). The cover letter must be addressed to Sharon Braun, Associate Director, Program and Delivery, and detail how your skills and experience align with this position. Applications without a covering letter will not be considered. Closing date for all applications will be Wednesday, 14 April 2021 but may close earlier if a suitable candidate is identified.

A salary circa $50k, commensurate with experience and skills, along with an additional week of annual leave at year-end will be offered to the successful candidate.

Please be reminded that all personal information collected during the selection process will only be used for recruitment and employment purposes.

APPLY NOW

Position: Membership Manager

Reports to: Director Membership

Business Unit: Membership

Location: Brisbane

Work type: Full-time

Duration: Permanent on-going

COMPANY OVERVIEW

CEDA – the Committee for Economic Development of Australia – is an independent, not-for-profit member-based think tank that works to champion ideas, research and policy reform. We do this by identifying policy issues that matter for Australia’s future and pursuing solutions to positively shape economic and social development in Australia.

CEDA's membership spans every state and territory and includes Australia's leading businesses, community organisations, government departments and academic institutions. The organisation was founded in 1960 by leading economist Sir Douglas Copland, and his legacy of applying economic analysis to practical problems to aid the development of Australia has continued for over 60 years, influencing reform and impact across the nation.

POSITION OVERVIEW

The Membership Manager will be based in our Brisbane office with primary account management responsibilities for a targeted group of organisations across CEDA’s diverse membership base and for identifying and recruiting new members. This role has the flexibility to be in a part time or full-time capacity.

You will use your outstanding communication skills to build relationships with senior leaders, acting as a liaison between members and the wider organisation and actively identifying and communicating members’ interests and expertise across CEDA’s policy and content areas.

Reporting to the Director Membership and working as part of a geographically dispersed Membership team, your confident, pro-active, solutions focused approach to delivering exceptional customer service will also enable you to identify and engage with prospective members who are aligned to CEDA’s priorities for Australia’s future economic development, outlined in our Connecting People with Progress report. A strong alignment to CEDA values combined with a passion for CEDA's policy and research will be critical to ensuring your success.

CEDA’s approach to pursuing its policy priorities is in line with its organisational values –

• We are open, honest and trusted
• We are curious about ideas and opportunities
• We succeed together
• We are brave in our approach and ambitions
• We are passionate about working with our members for the greater good.

Working at CEDA is fun and fast paced, we embrace our values and enjoy celebrating team events and success. Our benefits include:

• Flexible working conditions;
• An additional week of leave at year end;
• Commitment to learning and development;
• Employee Assistance Program.

Primarily, you will be responsible for:

• Account management of 60-80 member organisations, including primary relationship with decision maker and gaining insight into the organisation and how they can best engage with CEDA to maximise member value proposition
• Recruitment of new members including research into target sectors, developing and managing a pipeline of member prospects and onboarding of new members
• Supporting the implementation of a national membership model, including membership growth, engagement and retention strategies
• Developing and maintaining relationships with local representatives of member organisations
• Actively contributing to achieving sponsorship targets through identification of members interested in specific content, presenting opportunities to members and negotiating sponsorship agreements in collaboration with the Programming Team
• Contributing to membership financial forecasting and reporting
• Working collaboratively with internal stakeholders and other CEDA teams to maximise member value proposition and develop innovative solutions to better engage members and attract new members
• Contributing to the development of processes and procedures to support delivery of membership strategy
• State based leadership visibility at public events and member-only roundtables i.e. assume host/MC role in Leadership Team absence
• Contribute to development, implementation and maintenance of CRM and membership management systems as required
• Work collaboratively with the team of Membership & Events Coordinators to ensure all membership-related administration is completed to the highest standard.

REQUIRED QUALIFICATIONS & EXPERIENCE

Professional attributes

• Relevant Tertiary qualifications in marketing, communications, business or policy related disciplines
• 5+ years experience in membership, business development, professional services, sales/ marketing/communications, or related field
• Proven ability to build high level relationships with senior executives and stakeholders, and work collaboratively with all sectors including government, business, academia and NFP
• Demonstrated success in member value proposition, engagement and retention strategies
• Demonstrated ability to manage a pipeline and conversion of prospects through to revenue in both membership and sponsorship
• Keen interest in current and emerging public policy issues
• Demonstrated success implementing successful business development and engagement strategies
• Strong written and verbal communication skills, including confident presentation abilities
• High level time management, prioritisation and administrative skills
• High level of financial literacy and experience in working with targets and meeting budgets
• High-level competencies in MS Excel, MS Word, MS Outlook, MS PowerPoint and CRM systems
• Customer service focus (internal and external).

Personal attributes

• Ability to work as part of a team valuing collegiate effort;
• Ability to work methodically and with strong attention to detail;
• Ability to show initiative, multi task and work under minimal supervision;
• Ability to communicate complex ideas and influence decision makers;
• Demonstrated innovative thinking and openness to change.

How to apply:

Does this sound like you? Please email your CV and a one page cover letter to careers@ceda.com.au (with Membership Manager in the subject heading). The cover letter must be addressed to Mel Nelson, Director Membership, and detail how your skills and experience align with this position. Applications without a covering letter will not be considered.

Closing date for all applications will be Monday 19 April but may close sooner if a suitable candidate is identified.

A salary circa $75k (FTE), commensurate with experience and skills, along with an additional week of annual leave at year-end will be offered to the successful candidate.

Please be reminded that all personal information collected during the selection process will only be used for recruitment and employment purposes.

APPLY NOW